Little Aisley Schatz was making her way home to Orlando, Florida after visiting her grandparents in Los Angeles, California. Only 5-years-old, the young girl was legally allowed to board the plane – but had no idea what was waiting for her.
Since Southwest Airlines authorize children over the age of four to board and travel planes alone as long as the flight is nonstop and no plane change is required, Aisley’s mom, Natesha, didn’t think twice when she sent her daughter to cross states with nothing but a tablet at her disposal.
Aisley was allowed to bring snacks on board but unfortunately did not. After a while, she began to feel rather hungry but did not know what to do. To top things off, Aisley wanted to use her tablet to call her mother, but for some unknown reason, the tablet stopped working.
She had no one to turn to, and being the shy individual that she is, it did not occur to her that she should ask for help. Fortunately, the Southwest Airlines staff proved it was not one to let a little girl down. One of the flight attendants, Jessica Darnell, noticed something was wrong, approached Aisley and asked if she wanted to use her phone to Facetime her mom. Additionally, the flight captain, Wes Huston, personally stepped off the plane and bought the sweet passenger some food to settle her hunger until she would be reunited with her mother.
After Aisley was back under her mother’s protective wing, Natesha was shocked to find out how her daughter was treated. She needed to get this story of heartwarming positivity out and ask people to pass it forward, and so she wrote:
“With all of the negativity going around with airline companies and their employees, I want to point out these … wonderful employees you guys have and I want to give them a shout out for taking care of my daughter by going above and beyond when it wasn’t something they had to do.”