What’s wrong with hover boards and what to do if you’ve got one?
Hover boards are one of the hottest new toys to have come out of 2015. Many people have one and even more people want one. So why is it, that Amazon suddenly stopped selling hover boards, and why are they telling their customers to get rid of them if they already have one?
It has been reported that Amazon sent thousands of emails to all customers who purchased a hover board, stating that it is advisable for the hover board to be taken to the nearest recycling facility. Amazon cited safety reasons for this action.
Since Amazon’s decision, John Lewis and Argos have followed suit, and have stopped stocking Segway items for sale.
If you have a hover board, you may be wondering what is so wrong with them, and what you should do if you have been advised to throw away 2015’s most celebrated gadget toy.
It has been reported that hover boards can catch fire due to faulty wires, rechargeable batteries, and the charges that come up with them. According to trading standards, many of the hover boards come with the charges that do not have fuses in their plug, have faulty cables, and even have faulty charges that have been known to overheat and even catch fire. According to the agency, 88% of the 15,000 hover boards that have been seized across the UK were faulty in some way.
At least three house fires were caused in October this year by hover boards in a space of just 10 days, according to the London Fire Brigade.
A Government warning has been issued advising customers against purchasing these gadgets amidst fears that imitation or cheaper copies are all too easy to pick up.
But I already bought one!
If you already have purchased a hover board, for a Christmas present for example, it is important that you contact the retailer to get a written statement from them that the board you have purchased is safe. If you use a board that has not been certified as safe, your home insurance may not cover any damage it may cause. The written assurance will also give you peace of mind.
The retail ombudsman is responsible for resolving disputes between retailers and customers. They have explicitly I’ve advised that the shops should not sell hover boards unless they can prove that they are safe.
If you find out that you’re board cannot be guaranteed to be safe, you are entitled to a refund. If you struggle to get a refund, or if the shop will not honor your request, then there are a number of agencies that you can contact. Your local citizens advice bureau is your first port of call and you cant let them know about any issues you have experienced, or you can inform them of any fake boards that are still being sold.
One the key piece of information that trading standards is trying to put out there, is that clover shaped plugs seem to be one of the main tell tale signs that the board is a fake. You should also avoid boards that seem to be extremely cheap. Just because you are getting a bargain does not mean that it is a good deal.